Shipping & Returns
PRE ORDERS / BACK ORDERED ITEMS ARE NOT ELIGIBLE TO BE CANCELED!
All estimated shipping timeframes are in the product description. Items may arrive earlier or slightly later depending on the production cycle.
All products will be shipped via USPS or FedEx.
*Pure Reign is not responsible for any packages lost in the mail.
Items that are ready to ship, will be processed within 3-5 business days. Orders placed over the weekend will ship on Monday unless it is a holiday. Once your package is shipped, you will receive an email with tracking number.
Return & Exchange Policy
Orders may be returned at your expense, within 7 days of receiving the product. Please ensure that all products are in its original state (unused, unworn, unwashed) with tags attached.
We will process the exchange within 4-7 business days of receipt and thorough inspection.
Contact us by email with your order information- email@example.com
PURE REIGN reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time.
*Products purchased through discount code or sale will not be eligible for exchange/refund.
Packages returned due to a incorrect address will be issued store credit.
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
The COST of the return label will be deducted from the purchase amount.
All refunds will be subject to a restocking fee of $6. This fee will be deducted from the purchase amount. ( Damaged or Exchange returns are exempt from the fee )
WE SHIP WORLDWIDE.
We are NOT RESPONSIBLE for paying additional import tax and or duty charges for customs clearance.